We are sorry that there has been an issue with your furniture. You are a valued customer and we will do our utmost to address the issue. We have a dedicated claims team to make sure you are satisfied with your order from Furniture Factory Direct. Please fill out this form and upload pictures pertaining to your claim. Our customer service claims department will assess the problem in a timely manner and contact you according to your information on file. Please make sure you enter your order number below.
Please be advised that claims resulting in parts orders/replacements directly from the manufacturer will be prolonged. The timeline varies from 4 to 12 weeks; depending on current availability and ship time.
Customer Care Form