Delivery Information Washington and Alaska

WASHINGTON:

We service Western Washington, Oregon and Alaska only.

In Home Delivery and Set-Up available to Local and Non Local area only!
Local Delivery Area (Western Washington Only)
We have deliveries 7 days a week. We go to certain areas on designated days. We service the following Puget Sound cities, their vicinities and all points in between: Arlington, Everett, Monroe, Seattle, North Bend, Bellevue, Renton, Enumclaw, Kent, Tacoma, Bremerton, Olympia, Shelton, Roy.  Maximum local delivery fee is $129 regardless of the size of the order.

Delivery to Military Bases (JBLM and Bangor) - We no longer do deliveries to JBLM and Bangor

Non Local (Western Washington and Northwest Oregon Only)

We deliver and set-up only on certain days of the month to the following cities and all points in between:  Chehalis, Vancouver, Portland, Astoria, Aberdeen, Elma, Kingston, Sequim, Port Angeles, Mount Vernon, Bellingham, Bainbridge Island, and Camano Island.   Please contact us if you are unsure if we service your location.

Delivery Fee is a flat $299.99 regardless of the size of the order.  We don't deliver to Friday Harbor, or any island without a bridge. 

 

ALASKA ORDERS:


We ship to Alaska daily; we will deliver your order to any Barge Terminal in the Seattle/Tacoma area for a flat $49.99 fee regardless of size or value. You must choose, schedule, arrange and pay for the barge transport to Alaska yourself.

CompanyPhone NumberServing
Alaska Marine Lines1-800-326-8346Juneau, Ketchikan, Petersburg, Wrangle, Sitka, Skagway
Lynden Transport1-800-326-5702Anchorage, Fairbanks and Southeast Alaska
Northland Services1-800-426-3113Anchorage, Seward, Fairbanks, Homer, Kenai, Soldotna, Palmer, Wasilla, Matanuska Valley, Wrangell, Ketchikan, Prince of Wales, Metiakatia, Thorne Bay, Klawok
Samson Tug + Barge1-800-331-3522Cordova, Dutch Harbor, King Cove, Kodiak, Seward, Sitka, Valdez
Coastal Transportation1-800-544-2580Dutch Harbor, Captains Bay, King Cove, Sand Point, Cold Bay False Pass, Akutan
Pacific Alaska Freightways1-800-426-9940Anchorage, Fairbanks, Kodiak, Soldotna/Kenai
Alaska Traffic Company1-800-888-3534Anchorage, Cordova, Fairbanks, Glennallen, Homer, Kenai, Seward, Soldotna, Wasilla

RETURN POLICY:

All sales are final. We do not sell furniture upon approval. 

FAQ

FAQ - Frequently Asked Questions



Product


Warranty - All furniture sold by Furniture Factory Direct Inc. is backed by a 1 Year Manufacturer’s Warranty against manufacturing defects. Certain manufacturers may have longer term warranties. Furniture Factory Direct Inc. does not guarantee the durability, color fastness, fade resistance or shrinkage of fabrics, vinyl’s or leather products. We make no warranty of merchantability. There are no warranties beyond those given by the manufacturer. Furniture Factory Direct will assist the customer in processing warranty claims with the manufacturer.   
 
Assembly – Some items require assembly. We strongly recommend choosing in home delivery and set-up as a shipping method so the assembly is provided by the Delivery Service. All furniture picked up by the customer will be given in original packaging, and assembly must be made by customer. Please read carefully all instructions before starting assembly. Do not discard packaging before finding all hardware. If you discover that hardware is missing, or there is a defect, please contact our Customer Service department for assistance. In the case of defects, items picked up from one of our locations must be returned by the customer. At our discretion, the defective item will be repaired or replaced.

Specifications - All dimensions listed for products are approximate and are reported on the website to the best of our knowledge. We do not guarantee color matching. All furniture is made individually and subject to variance in wood grain, dye lot and other variables in the process that cannot be prevented. If you have a specific question about any product, please contact us.

Errors – Pricing, specifications, availability and terms of offers may change without notice. We cannot be responsible for pricing or other errors, and reserve the right to cancel orders arising from such errors.




Delivery/Shipping


Shipping – We partner with Washington Furniture Delivery Company. This way we can make sure your furniture will arrive undamaged. It will be brought inside your home, placed where you would like it and all debris will be removed. We ask that our customers measure all rooms, doorways, hallways and elevators to ensure fit.  We cannot guarantee an inside delivery with situations involving stairs. Please contact us for information.
 
Tax - We do not collect or report sales tax on any order shipped outside of Washington State.  Furniture Factory Direct will collect the appropriate tax on all orders delivered in Washington State. This will be added to your final total.

Timeframe - All lead times are approximate and subject to change at any time. We promise to do the best we can to get your product to you within the specified timeframe. In most cases, stock orders will be delivered within 1 week. Out of stock orders are estimated at 2-6 weeks. FFD is not responsible for vendors not being in stock or longer lead time due to the manufacturer delays.

Delivery Procedure – Local delivery will be delivered in the home, set up and debris removed. Some products will require minor assembly.  Our delivery teams do not remove the customers unwanted furniture, and are not responsible for moving or rearranging existing furniture inside the customers home.   Prior to their arrival, please make sure that you have moved or removed any existing furniture that may impact the delivery teams ability to deliver your new furniture.  All merchandise has been carefully checked prior to delivery. Please take the time to personally and thoroughly inspect the merchandise while the delivery persons are present. If there should be any problems, do not sign any forms before contacting Customer Service where we will assist you.
Your signature is the acknowledging that the furniture has arrived undamaged and to your satisfaction.

Payment


Methods - Visa, MasterCard and American Express are all acceptable forms of payment. Merchandise must be delivered to the cardholders billing address on the account. Refunds will be in the form of a store credit or credited back to the original credit card. No cash refunds will be given at any time.  Please contact us if you have any questions about this policy. 

 

Cancellations/Returns


Return Policy – All sales are final. We do not sell furniture on approval. As comfort is subjective, we cannot guarantee comfort.

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